AMC Newsletter September 2019: What are your expectations?

September 2019

At our September training of key managers from our client company from Krusevac, we started the training by talking about the importance of expectations which they have from their employees and how those expectations influence the behavior of people in the team.  During two days of intensive work, various solutions models for different managerial doubts were presented and for the end once again we returned to expectations with a story: 

Dr Rosenthal performed a series of experiments at Harvard University. He divided his students into three groups. He told the first group: “You have genius rats. They will go to the end of the maze, they will eat a lot of cheese, better prepare an extra supply”.

He mentioned to the second group: “You have a bunch of average rats. They are not too bright, not too smart, but they will get to the end of a maze, so you better put cheese there.”

He went to the third group: “You have a problem. These rats are dumb. If anyone gets to the end, that would be a surprise. You don’t even need to buy any cheese, just place a sign saying cheese” :).

For the next six weeks they conducted the experiment. At the end, the genius rats acted as genius rats, they even gained weight, the average ones acted as average rats, but the idiot rats... could not find their way towards the cheese, and even if they did, you would know that was by accident.

Here is an interesting thing: There were no genius rats, there were no idiot rats, they were all average rats. In fact, they were all from the same family of rats...

What kind of neighbors do you have?
What kind of kids do you have?
What kind of employees do you have?
We treat people as we see them.
Our expectations influence their behavior.
How do you see people that surround you?


While still at expectations, we are here for you to exceed your expectations at our Management Academy of Success to which seats are currently being reserved for March 2020.  The experience of our respected client, Milan Zivanic, who completed all of three trainings of our Management Success Academy, can be seen on the short video below:

For more details about our trainings with 360° COMPETENCIES – PERSONAL, TEAMWORK AND NEGOTIATING check out our website

Regarding AMC’s 16th birthday, we would like to recognize your readiness for action and offer savings on training investment: exclusive 25% saving on training, for all of you who decide to join us,  until Monday, 14th of October 2019, as well as later, with savings until 25th November or 17th of February.

Increase your expectations on personal, leadership and negotiating plan! Smile


Gordana Berger

P.S. Follow and lead us at:


Action Management Consulting d.o.o.

Kralja Petra 32

11000 Belgrade, Serbia

Mob: +381 (0)64 648 2695

Tel: +381 (0)11 409 3730