Action Team

Action Team is a team of professionals, experts in the fields of individual and organization development. We are distinctive for the features of high business ethics and the most modern development programs. Our consultants are professionals with domestic and international experience in various management fields.

When your employees' current knowledge, skills and behavior are not in accordance with your business strategy, our professional team is ready to assist you. Defining your organizational development is one of the priorities, whether it is single training or strategic plan aimed at training most of your company's staff. Our consultants will assist you in the most efficient way so that you may accomplish the required results.

During long term consultancy for EBRD in consortium with Canadian consulting companies and The National Bank of Canada, AMC Team has developed and performed numerous training programs in the fields of Professional Sales Skills and Techniques, Client Orientation, Performance Appraisal and Advanced Negotiation Skills that are considered a pioneer project in the Serbian banking system.

Apart from the banking industry in Serbia and long-term consultancy provided to many renowned financial institutions (Komercijalna Bank, Eksim Bank, HVB Bank, Raiffeisen Leasing...), consultancy projects for restructuring companies are being successfully performed in Ukraine, Bosnia and Herzegovina, Armenia and Romania. The cooperation with EAR and UNDP in the projects of upgrading Serbian Tax Administration, training managers of institutions at the national and local level, training key managers of nine Serbian Public Utilities Companies, as well as working on the project of Modernization of the Serbian Government, have given reasons that Action Management Consulting justifies the key word in its name and that, through action, in the proper direction, becomes the partner that helps perform wanted results.


Gordana Berger



Before becoming trainer and coach, Gordana Berger, founder and CEO of Action Management Consulting, held management positions within sales and marketing sectors in international companies in the United States and Canada (Benetton, Primus Telecom, Advanced Financial Systems Inc.)

After graduation at the University of British Columbia (UBC), Faculty of Commerce and Business Administration, in Vancouver, Canada and many years of work experience on the American continent, having established the consulting company in Belgrade in 2003, Gordana brought the most modern methods of personal and corporate development to companies operating in Serbia and the Balkans.

In 2002, after returning to Belgrade, Gordana continued her career by joining the United Nations Development Program (UNDP), and became the leader of the training team that has achieved outstanding results in training and capacity building of managers working at Public Administration. At that time, she also became a consultant of the UNDP team for restructuring the largest Public-Utility Companies in Serbia.

Gordana confirmed her training title and experience with the NLP Master Trainer and NLP Trainer and Consultant certificates from the NLP University (NLPU) in Santa Cruz, where she was certified by Judith DeLozier and Robert Dilts. Gordana completed her NLP Master Practitioner program at PPD Learning in London, certified by Judith Lowe and John Grinder (co-founder of NLP).

She is a member of the respected Global NLP Training and Consulting Community (GTC) from California and has completed Advanced NLP Techniques Training with Richard Bandler (co-founder of NLP) in London.

Gordana was a participant of the Survivor Serbia at Philippines.

Richard Bandler & Gordana BergerRobert Dilts & Gordana Berger  & Judith DeLozierGordana Berger & Judith Lowe
Richard Bandler & Gordana Berger NLPLIFE Training
Robert Dilts & Gordana Berger & Judith DeLozier NLPU
Gordana Berger & Judith Lowe PPD Learning


Radmila Stanojevic-van Os

Radmila Stanojevic-van Os

Radmila holds a BBAM degree from Andrews University/Newbold College, Department of Management and Marketing, in Great Britain and a Masters of Arts in Communication from Jones International University, USA.

For years she has been working in the fields of project management, marketing and human resources development within public and private sector. Training and Development Specialist with a number of reputable institutions such as the Serbian Ministry of Finance and Economy, UNDP, CRS Europe/Middle East and Wrigley West Balkans.

She is a columnist for a number of business magazines and certified trainer in values-based coaching method Life Journey Map. For over a decade she has been a consultant and a lecturer at corporate seminars on the topics of communication and leadership. Radmila has been consultant at Action Management Consulting since the company has been established in 2003.

Specialties: Coaching, Training design, Team building, Recruitment, Public Relations, Communication tools design, Marketing strategies.

Workshop for Young Professionals Leadership program in Vienna, AustriaVolunteering in a Children's Home in northern ThailandTogether with Gordana Berger, at the UN volunteers trainings series in Bonn, Germany
Workshop for Young Professionals Leadership program in Vienna, Austria
Volunteering in a Children's Home in northern Thailand
Together with Gordana Berger, at the UN volunteers trainings series in Bonn, Germany


Lars Erlend Bye

Lars Erlend Bye

Lars Erlend Bye`s life vision is "Inspire to achieve", meaning he aims to inspire others to achieve their goals and objectives at work and in life. He is the founder of the coaching company Coach Bye, besides being responsible for leadership development in Postbanken Eiendom, a real estate division in DnB NOR, the largest bank in Norway.

Lars Erlend has been specializing in franchise, strategic marketing planning, business development, leadership development, business planning and sales training. One of Lars Erlend's biggest accomplishment as a CMO was lifting the brand awareness from 27 % to 52 % in two years.

Lars Erlend gives what it takes to succeed and his biggest passion is in training executives to succeed trough their employees. As a coach and trainer Lars Erlend worked with Statoil, the13th biggest oil and gas company in the world with leadership developments. The target group in this project was all the country managers in Statoil retail in 8 European countries.

He graduated at the BI Norwegian Business School. Later on he moved to New York to study Coaching at New York University and got his coaching certificate in Organizational Coaching and Personal Coaching.

He became a Trainer in Neuro-linguistic Programming at the NLP University in Santa Cruz certified by Robert Dilts. Lars Erlend is also certified Myers-Briggs practitioner and delivers leadership, performance and team programs based on MBTI.


Jelena Djuric

Jelena Djuric

Graduated from the Faculty of Organisational Sciences, Department for Information Systems.

She acquired her 12-year experience in project management in the international environment (USA) as well as locally (Serbia) working in public (Ministry of Finance and Economy), non-government (UNDP) and private sector (Hypo-Alpe-Adria Bank). Her subspecialty are projects in the field of information technologies such are customized complex business software solutions, implementation of ready-made software solutions (ERP, BI, infrastructure solutions, documentation management systems, etc.), advanced organisational and business processes, introduction of change management processes, etc. Besides, she acted as the management representative and the external and internal auditor in introduction of quality management system ISO 9001:2008.

In her work, she implements a number of recognized project management methods - from Microsoft Solution Framework to agile methodology and the PMI principles.

Consulting fields: project management, business analysis, organisational structure and business processes.

She is a certified trainer in the field of project management. Also, she has the SGS certificate of the leading auditor for ISO 9001 Quality Management System. Jelena is member of the AMC Team since its establishment.


Dragan Svilanovic

Dragan Svilanovic

After graduating at the University of Belgrade he specialized and received his Master's degree in the field of Hard Zones Development in Montpellier, France, at the Institute for Agricultural Policy and Agribusiness.

He worked at Agroekonomik, in Marketing department whose activities included market research and definition of distributive, sales and marketing strategies for production programs of members of the company of PK Beograd and other independent companies. He first acted as Field Force Manager for Serbia and Montenegro in Dolce Bel International (distributor of multinational company of Ferrero) and later in the multinational company Wrigley.

He acquired the trainer's skills for sales techniques, efficient negotiation, human resources management and trainer training in the British company, Glendinning Management Consultants. He became certified Wrigley Breakthrough Facilitator in 2002 with Dr. Bart Sayle, founder of the Breakthrough process and he was in charge for training of Wrigley employees for Western Balkans.

With Artur Werner, Training Manager Wrigley EuropeWith Bojan Klaric, Director Atlantic groupWith Zijah Sokolovic, Training Communication Skills
With Artur Werner, Training Manager Wrigley Europe
With Bojan Klaric, Sales Director Atlantic group
With Zijah Sokolovic, Training Communication Skills


Branka Bukvic

Branka Bukvic

A consultant and a trainer with over 25 years of work experience in the fields of quality management, project management and strategic planning. Since 2002 she has taken an active part in training of public sector officials in project cycle management and strategic planning. She has participated in training of over 1000 state officials for various donation and consulting organisations: UNDP, SCTM, MSP, EAR, VNG, GTZ, GFA. 

She successfully managed some thirty QMS projects for various production and services companies. She has published over 30 scientific papers and over 20 system quality control papers. She is a member of the EMCC (European Mentoring and Coaching Council) and one of the founders of the EMCC Serbia.

Besides the formal education – Faculty of Agriculture in Belgrade, she successfully finished: International Business Management (United College Corp. Delaware); Professional Trainer (Environmental Health Institute, Business Training Network, Suffolk, Great Britain) and Project Cycle Management Trainer (UNDP Training of trainers).

She has also obtained the following titles: Quality System Manager (TÜV Thüringen); Quality Management Representative (TÜV Rhainland); Quality Management System Auditor (Faculty of Organisational Sciences); HACCP trainer (Royal Institute for Environmental Health - Great Britain); GAP trainer (GlobalGAP/GTZ).

Her qualification in business plans, project management, team building, presentation and communication skills, conflict management and other business skills additionally contribute to her training and consultancy competencies.

At the AMC training Setting GoalsInternational cooperation
At the AMC training Setting Goals
International cooperation
Gordana Berger_AMC.JPG8.57 MB