How to Improve Your Negotiation Skills

2nd – 3rd of February 2018

  • Achieve the desired result while preserving relations
  • Create a complete plan for your specific negotiating situation
  • Adopt strategies of the highest negotiators

Target group: Key Managers, Purchase Managers, Directors, Sales Team Leaders & Company Owners


Training duration: 2 days

“I like the possibility to be on the same training with colleagues from  other industries, the opportunity to exchange experiences and networking. Anyone who has a little bit of involvement in negotiation processes should necessarily come to this training.“

Radovan Todorović, Finance, Reporting and Internal Controls Manager, Knjaz Miloš

Key points:

  • How to prepare in a structured way for negotiation using the step-by-step process
  • How familiar are you with the interests of the other negotiating party and why is it important?
  • How to objectively look and strengthen your BATNA?
  • Apply a powerful psychological model to address objections constructively, without violating relationships
  • How to practically apply the negotiation matrix and look at additional options
  • How to create a positive psycho-geography and recognize non-verbal power signals
  • Adopt strategies for the influence and motivation of the most important negotiators
  • How to start the process of concluding negotiations and adequately test readiness

Bonus - additional development tools:    

  • Complete preparatory tools and strategies
  • Effective check-lists
  • Team, individual and comprehensive negotiation exercises

Our Training Team:

Gordana Berger is the founder and director of Action Management Consulting company.  She achieved her academic education at the University of British Columbia (UBC) in Vancouver, Canada in the field of Business Management.  Gordana is a certified NLP trainer of NLP Univeristy in Santa Cruz, and achieved the title Master Practitioner and coach in London, while the advanced NLP certificate was acquired with Richard Bandler. Her international experience includes leadership positions on the American continent, in companies: Benetton, Primus Telecom, Advanced Financial Systems Inc. Gordana is an accomplished wife and mother, active in sports that require moving borders such as diving and skiing.

Dragan Svilanović developed his training skills through the program of the British company Glendinning Managment Consultants. As a  coach of Breakthrough, he was responsible for working in five Western Balkan countries for Wrigley. He has worked in leading positions in the companies Agroekonomik, Dolce Bel International, Wrigley and Delta DMD, and is currently in All Grosso. He gained his knowledge of agrarian policy and agribusiness in Belgrade as well as in Montpellier, France. Dragan is the President of the Serbian Association of Archery and is the participant of the first European Olympiad, and he is actively engaged in sports.

Training investment:

Regular training investment per person is 365 EUR (+VAT).

1. For early payment, until Wednesday, 10th January, we approve 10% saving for any chosen training, which reduces your investment to: 328 EUR (+VAT).
2. For participation of 3+ persons from the same company, it is our pleasure to offer 10% saving per person, which makes your regular investment for the training to: 328 EUR (+VAT) or with early payment to: 295 EUR (+VAT) per person.

*Bonus presents:

- Life Style Inventory LSI questionnaire + handbook (175 EUR) included in the first training!
- Coach™ simulation Human Synergistics (150 EUR) included in the second training!

3. For making a decision to participate in all three complete trainings of MANAGEMENT SUCCESS ACADEMY and gain the certification right after the third training, as well as the diploma of our Academy, it is our honor to offer additional 15% saving

Regular investment per training is reduced to: 310 EUR (+VAT) per person per training or if combined with early payment and 3+ persons from the same company, the investmenf for the package of three trainings per person is: 251 EUR (+VAT)

Complete training program:

Additional training informations:

  • The trainings will take place in the conference hall of Zepter Hotel, address:   Terazije 10
  • The training investment includes all the costs of preparation, as well as printed material - detailed interactive scripts and realization of training programs
  • Joint lunch at the hotel and refreshment during breaks are also included
  • Prior to the start of the training program, it is necessary to pay the registration fee in full in RSD equivalent according to the NBS selling rate, to the account of Action Management Consulting company
  • Participants who attend all three trainings of our Management Success Academy receive a certificate in English language
  • Participants who complete our training program of three training sessions, qualify for the placement and obtaining a comprehensive certificate for completion of the Management Academy of success.
  • The number of places is limited. To make a reservation and payment, please contact us at 011 409 3730 or by mail at