The Secrets of Effective Communicators

The Secrets of Effective Communicators

Increase your credibility, inspire others and create trust

Trainer: Gordana Berger

After our training, comunication with those surrounding you - clients, associates, colleagues, family and friends - will never be the same! You will realize the significance and effect of your communication style on the business and personal success and results that you create. You will learn how to easily notice signals others sent, your evaluation of situations and perception will become more objective. You will build powerful professional and trustworthy image that will inspire others, increase their confidence in you and make your communication skills more successful.

 The single biggest problem with communication is the illusion that it has taken place.
George Bernard Shaw

Program duration: 2 days

Key advantages:

  • Understanding the importance of asserive ommunication and its influence on professional results
  • Receiving feedback on individual style of communication and the possibility of changing it
  • Asking the right questions more effectively
  • Increasing trust and overcoming conflicts
  • Increasing awareness of non-verbal communication
  • Becoming more flexible in communication
  • Creating personal development plan and applying it

Main areas:

  • Influence of personal style on communication
  • The role of perception in behavior and interaction with the environment
  • Influence of different communication styles on an organizational culture
  • Overcoming personal barriers
  • The importance of all communication components: body language, choice of words and tone of voice
  • Recognizing non-verbal messages
  • Adjusting communication style to the communication partner
  • Different representational systems and their influence on communication (VAKOG)
  • The art of asking effective questions
  • Identification of personal behavior style in a conflict
  • Applying new principles and skills to business situations

Examples of exercises and additional development tools:

  • Life Styles InventoryTM (LSI 1)
  • Personal Conflict Style (PCS) – Self-diagnostic psychometric questionnaire
  • Action personal development planning