Skills of Non-verbal Communication

During the training you will have an opportunity to improve additionally your communication skills in an interactive and positive environment focusing on non-verbal communication component. You will be focused on questioning your previous comprehension of business and private situations, on understanding other people more and on self-awareness.

The eye contact is visual handshake with a person.
Stephen Boyd

Program duration: 1 day

Key advantages:

  • Understanding and respecting differences in everyday communication
  • Improving observation and comprehension of non-verbal communication aimed at effective communication
  • Recognizing positive signals and well-timed verbalization aimed at insisting on agreement
  • Spotting personal non-verbal barriers, facing with personal reasons aimed at finding solutions and starting constructive communication
  • Accomplishing long-term cooperation and communication aimed at support

Main areas:

  • Importance of non-verbal communication
  • Fundamental emotions and non-verbal signals
  • Understanding non-verbal signals in communication
  • Facial expressions, gestures, posture and body orientation, physical distance, tone of voice
  • The importance of first impression
  • Introduction to the different representation systems and their influence on communication
  • VAKOG preferences
  • Perception and influence on decision making
  • Influence of perception on expectation and interpretation of reality
  • Improvement of self-awareness
  • Modern manager and emotional intelligence

Examples of exercises and additional development tools:

  • Personal Perception (PC) – self- awareness questionnaires and 360 degree assessment of Personal Perception
  • Short theme video clips and photographs that are the basis for assessment of non-verbal signals and meaning of situations