Behavioral Interview Techniques

In our practical training designed for the HR department that has already been assigned, we gave focus to the techniques of Behavioral Interview which proved to be an adequate choice of assessment, predicting the success of employee's integration into the new environment.  During the training participants will be introduced to the applicable techniques and tools that will enable them to learn to evaluate whether the candidate has the characteristics and competencies necessary for success at work.

There is nothing so useless as doing efficiently that which should not be done at all.
Peter Drucker

Program duration: 1 or 2 days

Key advantages:

  • A systematic approach of staff selection and recruitment
  • Learning the techniques of behavioral interview
  • Understanding competences and the appropriate questions
  • Using techniques of critical and hypothetical incident
  • Introduction to the course of the interview and the characteristics of each phase
  • Defining the appropriate grade scale and its meaning
  • Prepared interview for reduced errors
  • Increasing assertiveness and creating confidence
  • Making action plan for HR interviewing procedures

Main areas:

  • Interview as a selection method
  • Job analysis
  • Traditional vs behavioral interview
  • Advantages of the behavioral interview
  • Competences and levels of competences
  • Critical incident techniques
  • Hypothetical incident techniques
  • Behavioral questions
  • Recommended form of questions and questions to avoid
  • Preparations for a behavioral interview
  • Acceptability and grading the answers
  • Successful leading and overcoming personal barriers
  • The importance of all communication components: body language, choice of words and tone of voice
  • Recognizing non-verbal messages
  • The interviewer’s mistakes
  • Report form
  • The necessary documents

Examples of exercises and additional development tools:

  • Action mini test – Disclosing discriminatory questions
  • Composing a list of behavioral questions
  • Simulation of a behavioral interview
  • Examples of documents for an individual and collective report