How to Improve Your Negotiation Skills

  • Achieve the desired result while preserving relations
  • Create a complete plan for your specific negotiating situation
  • Adopt strategies of the most successful negotiators


Target group: Key Managers, Purchase Managers, Directors, Sales Team Leaders & Company Owners

Training duration: 2 days


The training was very interesting and full of examples from real life situations. It's great that the trainers used real examples from their own experience and related them to the situations in which we encounter ourselves every day at work. Practical examples were perfect, interactive components and practical work is something that makes this training different from other similar trainings.
I find this training very useful, it opens other angles to negotiations, reminding us of our strong and weak points. In addition to being very useful, this training has brought participants together in an entertaining and unusual way where participants from different professions work on the same goal.

Ivan Jevtovic, Director of Operations, AAA Freight, Inc.

Key Learning Points: 

  • Why and how to be prepared for negotiating in a structured way
  • How familiar are you with the interests of the other negotiating party and why is it important
  • How to objectively perceive and strengthen your BATNA
  • Apply a powerful psychological model to address objections constructively, without violating relationships
  • How to practically apply the negotiation matrix and look at additional options
  • How to create a positive psycho-geography and recognize non-verbal power signals
  • Adopt strategies for the influence and motivation of the most skillful negotiators
  • How to start the process of concluding negotiations and adequately test readiness

Bonus - advanced development tools:    

  • Complete preparatory tools and strategies
  • Effective check-lists
  • Team, individual and comprehensive negotiation exercises

Our Training Team:

Gordana Berger is the founder and director of Action Management Consulting company.  She achieved her academic education at the University of British Columbia (UBC) in Vancouver, Canada with her major in Business Management, and a minor in Psychology. Gordana is a certified NLP trainer of NLP University in Santa Cruz, and achieved the title Master Practitioner and coach in London, while the advanced NLP certificate was acquired with Richard Bandler. Her international experience includes leadership positions on the American continent, in companies: Benetton, Primus Telecom, Advanced Financial Systems Inc. Gordana is an accomplished wife and mother, active in sports that require pushing the boundaries: diving, hiking, and skiing.

Dragan Svilanović developed his training skills through the program of the British company Glendinning Managment Consultants. As a  coach of Breakthrough, he was responsible for working in five Western Balkan countries for Wrigley. He has worked in leading positions in the companies Agroekonomik, Dolce Bel International, Wrigley and Delta DMD, and is currently in Al Grosso. He gained his knowledge of agrarian policy and agribusiness in Belgrade as well as in Montpellier, France. Dragan is the President of the Serbian Association of Archery and is the participant of the first European Olympiad, and he is actively engaged in sports.