The Secrets of Effective Communicators

Modern managers spend most of their time communicating with people they are surrounded with – clients, associates and colleagues form their companies. Successful fulfillment of a manager’s role involves effective communication in all the interactions. During our management training you will realize the significance and effect of your communication style on the business accomplishments and results that you gain. You will learn how to build powerful professional and trustworthy image that will inspire others, increase their confidence in you and make your communication skills more successful.

The single biggest problem with communication is the illusion that it has taken place.
George Bernard Shaw

Program duration: 2 days

Key advantages:

  • Understanding the importance of effective communication and its influence on professional results
  • Receiving feedback on individual style of communication and the possibility of changing it
  • Learning and applying active listening principle and asking the right questions more effectively
  • Becoming familiar with the principles of giving and receiving feedback
  • Decreasing misunderstanding and conflicting situations
  • Increasing assertiveness and creating confidence
  • Identifying key situations, making personal development plan and applying it

Main areas:

  • Influence of personal style on communication
  • The role of perception in behavior and interaction with the environment
  • Influence of different communication styles on an organizational atmosphere
  • Successful communication and overcoming personal barriers
  • The importance of all communication components: body language, choice of words and tone of voice
  • Recognizing non-verbal messages
  • Adjusting communication style to the communication partner
  • Different representational systems and their influence on communication (VAKOG)
  • Leading principles of communication focused on support
  • The skill of active listening and asking question effectively
  • Providing constructive feedback
  • Communication by means of modern technology
  • Identification of personal behavior style in a conflict
  • Realizing the nature of different types of conflict
  • Categorizing different types of conflict
  • Strategies of successful attitudes towards resolving conflicts
  • Applying the absorbed knowledge of principles and skills to business situations

Examples of exercises and additional development tools:

  • Business simulations concerning the choice of the proper managerial strategy in resolving conflicts
  • Personal Conflict Style (PCS) – Primary personal style of resolving conflicts - self-diagnostic psychometric questionnaire
  • Action plan of personal development