Action Team

Action Team is a team of professionals, experts in the fields of individual and organization development. We are distinctive for the features of high business ethics and the most modern development programs. Our consultants are professionals with domestic and international experience in various management fields.

When your employees' current knowledge, skills and behavior are not in accordance with your business strategy, our professional team is ready to assist you. Defining your organizational development is one of the priorities, whether it is single training or strategic plan aimed at training most of your company's staff. Our consultants will assist you in the most efficient way so that you may accomplish the required results.

During long term consultancy for EBRD in consortium with Canadian consulting companies and The National Bank of Canada, AMC Team has developed and performed numerous training programs in the fields of Professional Sales Skills and Techniques, Client Orientation, Performance Appraisal and Advanced Negotiation Skills that are considered a pioneer project in the Serbian banking system.

Apart from the banking industry in Serbia and long-term consultancy provided to many renowned financial institutions (Komercijalna Bank, Eksim Bank, HVB Bank, Raiffeisen Leasing...), consultancy projects for restructuring companies are being successfully performed in Ukraine, Bosnia and Herzegovina, Armenia and Romania. The cooperation with EAR and UNDP in the projects of upgrading Serbian Tax Administration, training managers of institutions at the national and local level, training key managers of nine Serbian Public Utilities Companies, as well as working on the project of Modernization of the Serbian Government, have given reasons that Action Management Consulting justifies the key word in its name and that, through action, in the proper direction, becomes the partner that helps perform wanted results.

Gordana Berger

Before becoming trainer and coach, Gordana Berger, founder and CEO of Action Management Consulting, held management positions within sales and marketing sectors in international companies in the United States and Canada (Benetton, Primus Telecom, Advanced Financial Systems Inc.)

After graduation at the University of British Columbia (UBC), Faculty of Commerce and Business Administrationi, with her major in Business Management, and a minor in Psychology, in Vancouver, Canada and many years of work experience on the American continent, having established the consulting company in Belgrade in 2003, Gordana brought the most modern methods of personal and corporate development to companies operating in Serbia and the Balkans.

In 2002, after returning to Belgrade, Gordana continued her career by joining the United Nations Development Program (UNDP), and became the leader of the training team that has achieved outstanding results in training and capacity building of managers working at Public Administration. At that time, she also became a consultant of the UNDP team for restructuring the largest Public-Utility Companies in Serbia.

Gordana confirmed her training title and experience with the NLP Master Trainer and NLP Trainer and Consultant certificates from the NLP University (NLPU) in Santa Cruz, where she was certified by Judith DeLozier and Robert Dilts. Gordana completed her NLP Master Practitioner program at PPD Learning in London, certified by Judith Lowe and John Grinder (co-founder of NLP).

She is a member of the respected Global NLP Training and Consulting Community (GTC) from California and has completed Advanced NLP Techniques Training with Richard Bandler (co-founder of NLP) in London.

Gordana was a participant of the Survivor Serbia at Philippines.


Radmila Stanojevic-van Os

Radmila Stanojevic-van Os

Radmila holds a BBAM degree from Andrews University/Newbold College, Department of Management and Marketing, in Great Britain and a Masters of Arts in Communication from Jones International University, USA.

For years she has been working in the fields of project management, marketing and human resources development within public and private sector. Training and Development Specialist with a number of reputable institutions such as the Serbian Ministry of Finance and Economy, UNDP, CRS Europe/Middle East and Wrigley West Balkans.

She is a columnist for a number of business magazines and certified trainer in values-based coaching method Life Journey Map. For over a decade she has been a consultant and a lecturer at corporate seminars on the topics of communication and leadership. Radmila has been consultant at Action Management Consulting since the company has been established in 2003.

Specialties: Coaching, Training design, Team building, Recruitment, Public Relations, Communication tools design, Marketing strategies.


Ivan Dmitric

Ivan Dmitric

Ivan Dmitric is the founder and partner in the leading branch office of Human Synergistics International in Serbia. He specialized in the field of analysis, change in organizational culture and development of leaderships. His expertise includes Human Synergistic Accreditation - Change Agent Level, Flow International Trainer and NLP Business Practitioner. Ivan is a family man whose life goal is to use his energy, experience and knowledge in achieving positive organizational changes. In his work, Ivan combines Human Synergistics methodology and simulations which accelerate the process of team development, while half-day leadership modules and workshops in an effective way improve and develop the leadership of the company's key directors.



Milan Cabric

Milan Cabric

Milan Cabric is the director of Core Values company. Implementing advanced coaching methods like, Neuro-linguistic Program Coach (NLP), Accredited Consultant for Points of you methodology and HR consultant, working in teams and with the top managements. Milan obtained his academic education at the Faculty of Organizational Sciences in Belgrade, where he completed Master Studies in the field of Human Resources Management. With 16 years of experience in trainings and education working in international companies, Milan worked on big projects for development of leaders, managers and teams, with different approaches to each target group. The topics he focuses on are: influential communication, assertive communication, presentation skills, leadership development with Coach simulation and development of teams with Human Synergistics simulation. He loves the written word and expresses his creative side by writing texts and blogs, as well as wood carving.


Margrethe Hillesland

Margrethe Hillesland

Margrethe Hillesland is the owner of HiPOTENTIAL, People & Organizational Developer and has 17 years of experience and expertise in the selection and development of managers, teams and organizations. Margrethe has extensive international experience, a master's degree in organizational psychology, and a Master of Psychology.

She is our long-time consultant who uses Myers Briggs Type Indicator (MBTI) in her work with leaders and teams. For five years, she was responsible in native Norway for the trainings of other consultants under this methodology. It focuses on the management team moving in the same direction, relying on the strengths of each individual, rather than on the negative sides and mutual differences. In her work with leaders, Margaret focuses on the leadership styles and the recognition of the individual diversity of members.


Lars Erlend Bye

Lars Erlend Bye

Lars Erlend Bye`s life vision is "Inspire to achieve", meaning he aims to inspire others to achieve their goals and objectives at work and in life. He is the founder of the coaching company Coach Bye, besides being responsible for leadership development in Postbanken Eiendom, a real estate division in DnB NOR, the largest bank in Norway.

Lars Erlend has been specializing in franchise, strategic marketing planning, business development, leadership development, business planning and sales training. One of Lars Erlend's biggest accomplishment as a CMO was lifting the brand awareness from 27 % to 52 % in two years.

Lars Erlend gives what it takes to succeed and his biggest passion is in training executives to succeed trough their employees. As a coach and trainer Lars Erlend worked with Statoil, the13th biggest oil and gas company in the world with leadership developments. The target group in this project was all the country managers in Statoil retail in 8 European countries.

He graduated at the BI Norwegian Business School. Later on he moved to New York to study Coaching at New York University and got his coaching certificate in Organizational Coaching and Personal Coaching.

He became a Trainer in Neuro-linguistic Programming at the NLP University in Santa Cruz certified by Robert Dilts. Lars Erlend is also certified Myers-Briggs practitioner and delivers leadership, performance and team programs based on MBTI.


Jelena Djuric

Jelena Djuric

Graduated from the Faculty of Organisational Sciences, Department for Information Systems.

She acquired her 12-year experience in project management in the international environment (USA) as well as locally (Serbia) working in public (Ministry of Finance and Economy), non-government (UNDP) and private sector (Hypo-Alpe-Adria Bank). Her subspecialty are projects in the field of information technologies such are customized complex business software solutions, implementation of ready-made software solutions (ERP, BI, infrastructure solutions, documentation management systems, etc.), advanced organisational and business processes, introduction of change management processes, etc. Besides, she acted as the management representative and the external and internal auditor in introduction of quality management system ISO 9001:2008.

In her work, she implements a number of recognized project management methods - from Microsoft Solution Framework to agile methodology and the PMI principles.

Consulting fields: project management, business analysis, organisational structure and business processes.

She is a certified trainer in the field of project management. Also, she has the SGS certificate of the leading auditor for ISO 9001 Quality Management System. Jelena is member of the AMC Team since its establishment.


Dragan Svilanovic

Dragan Svilanovic

After graduating at the University of Belgrade he specialized and received his Master's degree in the field of Hard Zones Development in Montpellier, France, at the Institute for Agricultural Policy and Agribusiness.

He worked at Agroekonomik, in Marketing department whose activities included market research and definition of distributive, sales and marketing strategies for production programs of members of the company of PK Beograd and other independent companies. He first acted as Field Force Manager for Serbia and Montenegro in Dolce Bel International (distributor of multinational company of Ferrero) and later in the multinational company Wrigley.

He acquired the trainer's skills for sales techniques, efficient negotiation, human resources management and trainer training in the British company, Glendinning Management Consultants. He became certified Wrigley Breakthrough Facilitator in 2002 with Dr. Bart Sayle, founder of the Breakthrough process and he was in charge for training of Wrigley employees for Western Balkans.